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Home > News > Company News > The FAQ About Hotel Door Lock .....

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The FAQ About Hotel Door Lock System

  • Author:Lancy He
  • Source:www.smart-home-security.cn
  • Release on :2016-01-25
After buying hotel door lock system from us, you may have some questions about our hotel door lock, here are some solution about our hotel door lock:

1.Installed the hotel lock well, but found all the locks are open and can not be locked. When I swipe card, the lock doesn’t have any reaction. Why?

It is because the lock is in the "Open Status". In our industry, anyone can open the lock by default.So we made the door lock in "Open Status" The reason to do like this is to avoid the door being locked without corresponding keys while installing. So how to solve this question?

First you set up system card and guest card in the hotel lock software, and then swipe the system card for 3 times, issue corresponding guest card to open door, the related data will be written into door lock. After all the locks are done, you can open door by issued corresponding guest card . You can operate it according to the user manual.

2.The lock is installed and the card is set up well. When I swipe card, the lock can not be opened, why?

There are two possibilities.
1.Snap ring of the lock is loose or broken. When it is loose, clamp it. When it is broken, change it.
2.The triangle of lock cylinder is not horizontal. When it lies in the horizontal position, the door can be opened.
The following pictures are for your reference.






We are a professional hotel lock supplier china. and we are the china hotel door lock factory. We have a professtional technology team, who can give you best technology support. If you have any questions about our hotel door lock, feel free to contact us!